The Orange Guy
Refund & Cancellation Policy
Effective October 1, 2026
All sales are final
Due to the perishable nature of citrus products and the custom fundraising model used by The Orange Guy, orders are generally non-cancelable and non-refundable once submitted. At its sole discretion, The Orange Guy may offer a replacement shipment, account credit, partial refund, or full refund based on the circumstances of the claim.
Making a claim
If your fruit arrives damaged or spoiled, or something else went wrong with your order, contact the club or The Orange Guy (see Contact us) within 3 days of receiving your fruit. Include your order number, which is on your order confirmation email, and a photo if you can.
3 days is a firm deadline. Claims received after it are not accepted. A claim made in time is reviewed, and whether to offer a replacement, credit or refund, and how much, is at The Orange Guy's sole discretion.
How an approved refund is paid
| You paid by | Who refunds you | How long |
|---|---|---|
| Credit card | The Orange Guy, back to the same card; a full refund includes the 3% technology fee | Usually 5–10 business days to appear on your statement |
| Venmo, Zelle, PayPal, check or cash | The club, directly, because the payment went to the club and not to The Orange Guy | As arranged with the club |
You receive an email when a refund is issued.
Missed pickups
If your fundraiser uses a pickup and you cannot collect your fruit in the pickup window, contact the club before the window ends. Fruit not collected after the club's last pickup window is not refunded; the club decides what happens to it, which may include donating it.